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What You Agree To When You Use mabukwins

These legal terms set out how your account works, what data we hold, and where our service is available — availability depends on local law and eligible regions. We've written them clearly so you know exactly where you stand before you open an account.

Account eligibility by regionData handling and retentionDANA, OVO, GoPay wallet termsCookie and tracking policyContact rights for account queries
mabukwins What You Agree To When You Use mabukwins
LEGAL CONTACT PATHS

How to Reach Us About a Legal or Policy Question

If you have a question about your rights, a data request, or a dispute related to your account or a wallet transaction, reach us through the channels below. We handle legal and policy queries separately from general account support so they get to the right team without delay.

Live Chat — Account and Policy Start a live chat session from inside your account dashboard. Select 'Account & Legal' from the topic menu so your query routes to the policy team, not general support.
Email for Formal Requests Send data access or deletion requests by email with your registered account ID in the subject line. We acknowledge formal legal requests within a stated working period.
In-App Help for Wallet Disputes For DANA, OVO, or GoPay transaction disputes, use the in-app help form and attach your wallet transaction reference. This speeds up the review against our payment logs.
HOW WE HANDLE DATA

Data, Cookies, Security and Your Account Rights

We keep your personal data only as long as your account is active or as required by applicable retention rules. You can request a copy of the data we hold, ask us to correct it, or request deletion — subject to any legal hold that prevents immediate removal. Account security runs on standard SSL encryption across all sessions, whether you're on mobile in Indonesia or switching between your OVO wallet and the lobby.

Cookie Policy We use session and analytics cookies to keep your lobby preferences and measure page performance. You can adjust cookie settings from the footer of any page on this site.
Account Security Every login triggers an OTP verification step sent to your registered mobile number. This applies whether you access via browser or the mobile app on Android or iOS.
Data Retention Transaction data tied to DANA, OVO, or GoPay payments is kept for as long as required under applicable financial record rules. You may request a summary at any time via email.
Your Right to Request Changes To update incorrect personal details or request account closure, submit a formal request via the email channel with your account ID. We process these in the order received.

Common Questions About Our Legal Terms

These are the questions we receive most often about policy, account rights, and data handling. If your question isn't here, use the live chat or email channel above.

No. Payment method and regional eligibility are separate checks. Completing a GoPay or OVO deposit does not confirm that your region is permitted under local law.

Send a data access request to our email channel with your registered account ID in the subject line. We will confirm receipt and outline the data we hold for your account.

Transaction records — including DANA, OVO, and GoPay deposit and withdrawal logs — are retained for the period required by applicable financial rules, even after account closure.

The English version of our terms governs in all cases. If you saved or downloaded a previous version, check the date at the bottom of this page for the current text.

Raise the dispute with us first using the in-app help form, attaching your wallet transaction reference. We review it against our payment logs before any escalation to the wallet provider.

Yes. Submit a deletion request via email with your account ID. Some data may be subject to a legal hold and cannot be removed immediately, but we will explain the reason if that applies.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.