Reference

How mabukwins Handles Your Personal Data

This privacy policy explains exactly what data mabukwins collects when you open an account, use DANA, OVO, or GoPay to fund it, and browse the lobby — and what we do with it.

Account data protectedDANA, OVO, GoPay wallet details handled securelyNo third-party sale of your dataClear data retention rulesYou can request access or deletion
mabukwins How mabukwins Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across every page of the lobby and across every payment flow — including DANA, OVO, and GoPay transactions. Your session token is tied to your device and expires automatically after inactivity. Here is a breakdown of the four areas that matter most for your privacy on this platform.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered mobile number. If we detect a new device or unusual location, a secondary verification step is required before account access is granted.

Data Retention

Active account data is retained while your account remains open. After closure, we keep records for the period required under applicable law, then delete or anonymise them.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies. Use the contact paths above to start that process.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to know what data we hold, request a correction, or ask us to delete your account information, reach our privacy team directly through any of the channels below. We aim to respond to all data-related requests within a reasonable timeframe. Access depends on local law and eligible regions.

Team online

Email Privacy Request

Send your full name, registered email and the specific data request to our privacy address. We will confirm receipt and outline the next steps clearly.

Live Chat Support

Open live chat from the account dashboard and select the privacy or data topic. Our Indonesia support team can log your request and escalate it to the privacy team.

Account Wallet Help

If your query involves DANA, OVO or GoPay transaction records specifically, note your e-wallet type when you contact us so the right team handles your request first time.

Common Questions About Your Privacy Rights

These are the questions we hear most often about data, cookies, account records and deletion requests. If yours is not here, contact the privacy team directly via live chat or email.

We collect your name, email, date of birth, and the e-wallet identifier you register with — such as your DANA or OVO mobile number — to verify identity and process payments accurately.

We share data only with payment processors like DANA, OVO and GoPay to complete transactions, and with fraud-detection services under strict confidentiality agreements. We do not sell your data.

Contact us via email or live chat, state your registered name and email, and specify that you want a data access request. We will confirm receipt and provide the details within a reasonable timeframe.

Yes. Where no legal retention obligation applies, we will delete or anonymise your data after your account is closed. Some transaction records may need to be kept for the period required by applicable law.

Session cookies keep you logged in during your lobby visit. Analytics cookies help us understand page usage patterns. You can adjust or block cookies through your browser settings without affecting account login if OTP is active.

Every deposit and withdrawal via GoPay, OVO or DANA is logged with a timestamp and amount for fraud prevention and account verification. These records follow the same retention rules as other account data.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.