Reference

Terms and Conditions for Your mabukwins Account

These terms set out what you agree to when you open and use your mabukwins account — covering deposits through DANA, OVO, and GoPay, how we handle your activity, and what applies where local law permits.

Account eligibility applies where local law permitsDANA, OVO, GoPay deposits coveredTerms updated when policy changesContact support for any clause questionsApplies to all lobby areas
mabukwins Terms and Conditions for Your mabukwins Account
HOW WE HANDLE THIS

Account Security and Policy Conduct

Account Verification

Before any withdrawal is processed, we confirm your identity against the details on file. This step protects your account and keeps transactions traceable to you alone.

Data Retention

We keep account and transaction records for the period required under applicable policy. You can ask what data we hold about you by contacting support with your account details.

Cookie and Session Rules

We use session cookies to keep you logged in and activity cookies to monitor unusual access patterns. You can adjust cookie preferences in your browser without losing your account.

Requesting a Terms Change

If you believe a clause has been applied incorrectly to your account, raise it through live chat or email. We review each case and respond with the relevant term cited clearly.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the chat widget from any lobby page to ask about a specific clause, flag a payment dispute, or request a plain-language explanation of any term.
Email Support Send a written query to our support address if you need a documented response — useful for formal term clarification, account restriction questions, or dispute records.
Account Help Centre Check the Help Centre for clause summaries, payment rule details, and step-by-step account processes before reaching out directly — many answers are already there.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to your account, your payments, and your rights on the platform.

Yes. Every deposit and withdrawal — whether via DANA, OVO, or GoPay — is governed by these terms. Payment rules cover how funds are processed and what happens if a transaction fails.

Access depends on local law and is available only where participation is permitted in your region. It is your responsibility to confirm this before opening an account with us.

We update this page and the new version takes effect immediately. Continuing to use your account after an update counts as acceptance of the revised terms. Check here periodically.

Contact our support team via live chat or email with your account ID. We will confirm what records we hold and how long they are retained under current policy.

Raise the clause with our support team before continuing to use the platform. We will explain the reasoning; if the issue is unresolved, you have the option to close your account.

These terms apply across all lobby areas including slots, live casino tables, and the sportsbook. Additional product-specific rules may be noted within a particular game or event where relevant.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.